Supervision and training of users

Click the title above to enter the forum. Share your experiences, about setting up and execution of the Covid-19 related policies in your facility. Also, you can share tips and tricks on contamination prevention, cleaning of the microscopes, how to deal with multiple microscopes in a room, how to give support etc.

Moderators: gerritsmedia, Anko (Hubrecht)

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gerritsmedia
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Joined: 29 Apr 2020, 09:20

Supervision and training of users

Post by gerritsmedia »

How do we train new people? How do we organize supervision such that rules against spread of the virus are effective?
Gert-Jan Bakker, PhD
Researcher / Multiphoton microscopy specialist
Dept. of Cell Biology (283) and Microscopic Imaging Centre
Gert-Jan.Bakker@radboudumc.nl
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Alexop
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Joined: 30 Apr 2020, 20:09

Re: Supervision and training of users

Post by Alexop »

I would recommend all new training for at least the first couple of months should be cancelled (or postponed). That's because during the training, the instructor and the trainee have to be inside the same room for at least a few hours and actually most of the time to a close distance (around the microscope).
The short-term supervision (i.e. questions or troubleshooting during the imaging session) can be continued but always with caution from the instructor (i.e. avoid close proximity with user, avoid touching surfaces with bear hands, avoid using the oculars without disinfecting them).

For absolutely necessary new trainings, one could consider the usage of remote training in maybe three steps:
  • 1st Step: Instructor in microscope room: The instructor with the usage of a camera can do the introduction, showing the controls of the microscope, putting the sample on etc. With screen sharing can also talk about the the software and the controls.
  • 2nd Step: Trainee in microscope room: During this step the instructor can give instructions remotely while the user tries to execute them. With remote management (e.g TeamViewer) of the computer, the instructor can also help the user establish the correct acquisition settings.
This remote approach however, seems relatively risky. Many instruments are very sensitive (and expensive). Showing the correct usage remotely can be challenging.
Dr. Ioannis Alexopoulos
Light Microscopy Facility Manager
General Instrumentation Department
Faculty of Science
Radboud University Nijmegen
lmvoortman
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Joined: 06 May 2020, 07:51

Re: Supervision and training of users

Post by lmvoortman »

At the LUMC light microscopy facility we are currently working on two things:

- remote support using Teamviewer (or similar alternatives) in combination with a webcam and/or voice chat. So far this seems to be a workable solution for users who have an adequate understanding of handling a microsocpe.

- video trainings on how to use the microscopes in the facility. Even though there are many video tutorials out there, there is nothing that fits perfectly. Also, every setup is slightly different, so we plan to be making short videos for most of our confocals.

We are more than happy to share and/or work together.
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gerritsmedia
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Joined: 29 Apr 2020, 09:20

Re: Supervision and training of users

Post by gerritsmedia »

At the Radboudumc in Nijmegen we also plan to start training of new people with the 2-step approach. However, indeed, this is something to start in the future when everybody is adjusted to the new situation.

I think the new approach also offers opportunities to make good videos that we can offer complementary to the hands on instructions, when the crisis is over. We get used to do training with video interface and trainees will give feedback. Eventually, we get skilled in making good setup specific microscopy video tutorials. The video's could be useful to prepare people, before they will get the actual hands on training. Then, during the hands on session, more time is available for the actual hands on session and specific questions from the user.

Kind regards, Gert-Jan
Gert-Jan Bakker, PhD
Researcher / Multiphoton microscopy specialist
Dept. of Cell Biology (283) and Microscopic Imaging Centre
Gert-Jan.Bakker@radboudumc.nl
JoostW
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Joined: 12 Jun 2020, 14:42

Re: Supervision and training of users

Post by JoostW »

We have recently had our first online training, exactly like you are saying.

1st step instructor at the microscope showing the software,
2nd step PhD at the microscope and support via the web.

However soon we will get screens as well that will allow us to sit next to the user and explain with a safety screen in between
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Alexop
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Joined: 30 Apr 2020, 20:09

Re: Supervision and training of users

Post by Alexop »

Hello everybody!
May I ask for an update about how you are approaching new users' introductions?
For relatively experienced users the remote introduction seems also to work fine. Here at the General Instrumentation Dept. of the Radboud University, I have done a couple of these kinds of introductions but the users were very capable of focusing and controlling the microscope. They needed assistance mainly with the software.
Additionally, the everyday support of trained users happens also remotely (with TeamViewer).

What about new non-experienced users that need to learn even how to focus? Such a training requires close interaction of the instructor and the user with distances less than 1,5m within relatively small rooms for at least 30min up to 1 hour (depending on the system and the user).

How do you deal with this situation? Are you doing it wearing masks (and what kind), or are you sticking on the remote sessions?
Best regards,
Ioannis
Dr. Ioannis Alexopoulos
Light Microscopy Facility Manager
General Instrumentation Department
Faculty of Science
Radboud University Nijmegen
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gerritsmedia
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Joined: 29 Apr 2020, 09:20

Re: Supervision and training of users

Post by gerritsmedia »

For us the experience is the same. Advanced users are easy to train through video connections, but people with little experience are hard to train on the more elaborate setups such as confocal systems. I urge first time users to train themselves first on simple microscopes such that they have basic experience how to find the focus, etc.

Furthermore, we are allowed to help users in small rooms, when wearing masks and while minimizing time spend together in the microscope room. We do not have special rules on the type of masks. This especially helps when users experience a problem with the microscope.

I can imagine that the rules will be stricter in the near future. Therefore users should be aware that they should train themselves on simple transillumination or epifluorescence microscopes before asking for training on a sophisticated system.

Kind regards,
Gert-Jan
Gert-Jan Bakker, PhD
Researcher / Multiphoton microscopy specialist
Dept. of Cell Biology (283) and Microscopic Imaging Centre
Gert-Jan.Bakker@radboudumc.nl
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